Last Updated: January 1, 2026
1. Introduction
Welcome to FunCity Park. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our amusement park located at 88 Collins St, Melbourne VIC 3000, Australia, or use our website and services.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us when you:
- Purchase tickets or passes
- Register for an account on our website
- Sign up for our newsletter or promotional materials
- Participate in surveys, contests, or promotions
- Contact us through our contact forms or customer service
- Visit our park and use our facilities
The types of personal information we may collect include: your name, email address, postal address, phone number, date of birth, payment information, and any other information you choose to provide. We also automatically collect certain information about your device when you use our website, including IP address, browser type, operating system, and browsing behavior.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your ticket purchases and reservations
- Providing customer service and responding to your inquiries
- Sending you confirmations, updates, security alerts, and administrative messages
- Communicating with you about products, services, offers, promotions, and events
- Improving our website, attractions, and overall customer experience
- Monitoring and analyzing trends, usage, and activities
- Detecting, preventing, and addressing technical issues and fraudulent activity
- Complying with legal obligations and enforcing our terms and policies
We process your personal information based on legitimate interests, contractual necessity, compliance with legal obligations, and with your consent where required by law.
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Protection of Rights: We may disclose information to protect and defend our rights, property, or safety, and that of our users or others.
We do not sell your personal information to third parties for their marketing purposes without your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Objection: You can object to our processing of your personal information.
- Data Portability: You can request a copy of your data in a structured, commonly used format.
- Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted) for various purposes including authentication, preferences, analytics, and advertising.
8. Children's Privacy
Our services are intended for a general audience and we do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
10. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems and records or anonymize it so that you can no longer be identified from it.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +61 3 9027 6418
- Address: 88 Collins St, Melbourne VIC 3000, Australia